ℹ We recommend that you empty your browser’s cache and completely delete the browsing history and all cookies stored in your browser. If you are using a mobile or tablet, leave the mobile version of the site by clicking on the button at the bottom right of the page. Here is the procedure to follow, depending on your browser :
– Google Chrome : press the keys Ctrl + Maj + Del.
– Internet Explorer : press the key combination Ctrl + Maj + Del , uis tick all the boxes and click on the delete button.
– Microsoft Edge : press the keys Ctrl + Maj + Del, then tick the data to be deleted.
– Mozilla (Firefox) : press the key combination Ctrl + Maj + Del which opens a dialog box. Check all the boxes and press ok button.
– Opera : click on the Opera button at the top left, point the mouse at settings and then click on preferences. In the privacy & security tab, scroll down to the bottom of the page (you will see Cookies) click on keep local data until I exit my browser, then click on all cookies and site data and remove all.
– Safari : press the key combination command + option + E.

Another solution, if you don’t want to delete all your browsing history, is to switch your browser to private mode :
– Google Chrome : press the keys Ctrl + Maj + N.
– Internet Explorer : press the key combination Ctrl + Maj + P.
– Mozilla (Firefox) : press the key combination Ctrl + Maj + P.
– Opera : press the key combination Ctrl + Maj + N.
– Safari : click on the cogwheel in the top right-hand corner, then click on private browsing.

The ultimate solution is to try another browser to see if you have the same problem. If the problem persists, please contact our webmaster and explain the problem.

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ℹ It is possible that your mailbox has filed this email in your junk mail or spam folder. To avoid our emails being considered as undesirable, you need to add our email address to your address book. Here is the procedure to follow, depending on your email service :
– Free : you need to select our e-mail and click on the not spam button, then add our e-mail address to your contacts. Select our e-mail address, right-click and select add to contacts.
– Gmail : you need to select our email and click on the no spam button, then create a filter to approve us as a trusted sender. Click on settings icon, select filters and blocked addresses and then create a filter. Enter our e-mail address contact@parking-garage.com then click on create a filter. Tick the Never send to spam folder box and then click on create a filter to confirm.
– Icloud (Iphone et Ipad) : you need to select our email by placing your finger on it, then slide it slowly to the left and select options. In the menu that appears, tap move message, then tap receive. To add us to your contact list, go to your inbox, open our e-mail and press on our e-mail address until it changes colour. From the drop-down menu that appears, select new contact and press OK.
– Mail Apple (Mac) : you must select our e-mail and click on the button in the inbox. Select our e-mail in your inbox to open it. Right-click with your mouse on our e-mail address and select add to contacts from the drop-down menu, then click validate.
– Outlook live : you must select our e-mail and click on the legitimate mail button, then approve us as a trusted sender. In the menu, at the top right of the message, select the icon with 3 dots. In the drop-down menu, select add to approved senders. A message asking you to confirm will appear, click OK.
– Outlook Office : you must select our e-mail and click on the gear button and select options. Select junk mail, then click on authorised senders. Enter our e-mail address contact@parking-garage.com then click + to confirm.

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ℹ You must be a member of our club to access the members’ area and the exchange platform. I invite you to register on this page. An error message is displayed in red on the login page :
➡️ The user or password you entered is incorrect : this means that there is an error in your user name, e-mail address or password. You can follow our procedure to reset your account.
➡️ This account must be validated by an administrator : if you have just joined our club, this is normal, as each first membership must be validated manually. In general, try to log in a few hours after registering. If you are already a member of the club, please contact the team to find out what is happening. Your access may have been suspended for moderation reasons.

After several attempts with an incorrect password, the system locks up for a period of several days. Please contact our webmaster so that we can manually unblock your account. Contact the team.

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ℹ The e-mail you have received is probably an attempt at phishing. Here are two simple tips to make sure that we are the source of the e-mail :
➡️ Look at the sender’s e-mail address, it should end with @parking-garage.com or @parking-garage.info or @cipg.club ; if it doesn’t, you can delete it.
➡️ Move your mouse over a link without clicking on it and you will see its content directly without having to click on it (at the very bottom of your browser bar). Check that the beginning of the link points to one of our domains: parking-garage.com, parking-garage.info or cipg.fr; if not, you can delete it.

If you have any doubts about an e-mail, don’t hesitate to forward it to us.

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ℹ The anti-spam control message keeps appearing and the form in question is not validated.

1️⃣ The first thing to do is to try switching your web browser to private browsing. Click here to find out how to do this from Google. In private browsing mode, try filling in and validating the form again ; if the problem persists, try point 2 below.
2️⃣ A second solution is to clean your browser’s cache by following the procedure described in the topic: “I’m encountering a problem while browsing the site” located at the beginning of the technical problems section. Try again; if the problem persists, try point 3 below.
3️⃣ The third thing to do is restart your computer, phone or tablet before trying again.

If the three previous solutions have not worked, you need to check whether the message is surrounded by an orange or red frame. Once you have identified the colour surrounding the error message, you can contact the site’s webmaster.

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ℹ First of all, you need to make sure that your player and speakers are working by trying out other video media that you can find on Youtube. If the image is displayed correctly but you can’t hear anything, you need to check that your speakers aren’t switched off or that the volume is too low. The sound button at the bottom of the video should have this symbol; the same goes for the button in the taskbar of your operating system (Windows, Linux or MAC). If this doesn’t work, start by installing the latest version of Flash Player on your computer (which you can download here). Check that your computer is running the latest version of your browser (which you can update by following these links : Chrome ; Safari ; Firefox ; Opera or Internet Explorer. If it still doesn’t work, try installing another Internet browser such as Google Chrome or Firefox.

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ℹ Close all other applications, tabs and windows on your browser that may slow down your internet connection. Click on the ▶ play button, then press ⏸ pause and let the video load for a few minutes. The grey bar at the bottom of the player indicates that it is loading correctly on your computer; this operation is essential if you have a slow internet connection.

Another solution for speeding up the loading or playback of a video is to reduce the image quality by clicking on the ⚙ parameter icon at the bottom of the video. Then click on the quality menu and reduce it. The image quality will be lower but the video will play more smoothly.

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